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Terms & Conditions

ORDERING
Methods of payment We accept Visa, Mastercard, Switch, Connect, Electron, Amex and Solo cards or payment in advance by posted cheque. This will usually take an additional 7 days before delivery. In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.

CANCEL AN ORDER
Should you want to cancel an order after sending it to us, please email asap to shop@qualityhealthfoods.co.uk or telephone us on 01423 541154 (9 - 5.30 mon-sat). Please note that we frequently send orders out on the same day that we receive them and once dispatched, we cannot recall them.

MONEY BACK GUARANTEE
We want you to be satisified with your purchase. All of our products come with a 30 day guarantee. In the unlikely event of dissatisfaction please contact us on 01423 541154 or email us at shop@qualityhealthfoods.co.uk

LOST OR DAMAGED SHIPMENT
If your UK delivery has not been received within 7 days and we have not contacted you with a reason, please contact us (as above) and we will track your delivery and advise as necessary. Non-UK orders may take up to 14 days.

INFORMATION
We may email you in the future with any promotions and offers unless you have requested us not to, but we will not disclose any information to any third parties. The personal information we hold will be held securely and all reasonable steps taken to keep it safe and confidential. We do not store any personal financial details.